Online Shopping Terms and Conditions

Order Cancellation Policy

Please read the cancellation policy very carefully as this can be crucial when processing your order’s cancellation.

Please note the following charges are applicable on all orders.

  1. Payment gateway charge.
  2. Service & Order Handling Charge = $19.90 or 5% of the total amount (whichever is less).

Please note: Payment gateway charge depends on the type of credit card that is used (for example, the fee for a MASTERCARD can sometimes be different from the fee for an American Express card).

Return and Refund Policy

We at Lexzington aspire to provide 100% customer satisfaction. We want to make sure your shopping experience with us is safe, secure, and pleasant.

Customer Support (24 Hours)

EMAIL: support@lexzington.com

Return and Refund For Jewelry Items and Watches

All sales for Jewelry and Watches are final.

Return and Refund For Handmade Knives

All sales for handmade knives are final.

Shipping Instructions For Customers Returning Their Items (Handbags Only)

If you wish to return your purchased item, please make sure the original swing tags are still attached and the item is in its original condition and packaging. All items (excluding Final Sale) are eligible for an exchange or refund within 7 days from the receipt.

In case of returning the item, you must contact us within 7 days of delivery. We will provide you instructions on returning the item. All return shipping costs are the responsibility of the customers. We cannot guarantee that we will receive your returned item. Therefore, we request you to please make sure the return shipment is insured and track able. We highly recommend using UPS services. Original shipping costs are non-refundable.

Change Of Mind

Change of mind orders will be processed as per our cancellation policy and its Refund will be processed as per our Refund policy mentioned below. The change of mind policy is not applicable on any handmade knives orders.

Exchanges (If Applicable)

We allow exchange for unused, non-personalized item(s). Please contact our customer support using the email.

“Final Sale”

Items listed as “Final Sale” cannot be refunded, returned or exchanged. All sales of such items are final.

Refund

Once your returned item has been received by Lexzington, our quality inspection team will inspect the product thoroughly.

If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were sent in the original packaging initially.

If the returned item is found to be used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, Lexzington might provide a partial refund to account for the loss in the item’s value.

If the returned item(s) passes our inspection, we will notify you on the refund status. Your refund will be processed on the next payment run and a credit will automatically be applied to your credit card or the original method of payment.
Depending on your payment method it may take up to 10 business days to appear on your statement.

We cannot provide a refund for any item you sent if it gets lost in-transit, please contact your carrier for insurance claims.

Please note: Payment Gateway charges are non-refundable.

Late Or Missing Refunds (If Applicable)

If you have not received the refund within 10 business days after we have processed it, please check with your bank or the credit card company. In some cases, it takes additional time before your refund is officially posted.
If you have any further questions, please contact us on our email address support@lexzington.com

Shipping Policy

Shipping Rates

We offer Complimentary Shipping on all orders.

Order Processing and Delivery

Orders are generally processed within 1-3 business days.

We use UPS and USPS as our delivery partners. The normal delivery time is between 5 – 9 business days. For some items Expedited delivery may be available at an extra charge.

Occasionally, the shipping within the US may take 10-15 days due to extreme weather conditions or delays in flight. While these circumstances are out of our control, we make sure you are kept up to date on the order status.

Modify the order

Please let us know within 2 hours of your order placement in case of any changes to the order. Cancellation of any order will be processed according to our cancellation policy. In any other case, please contact our support team at: support@lexzington.com

Please note, once your order has been shipped, it cannot be modified or cancelled. If you wish to return the product, we request you to wait until you receive the product and follow the product’s return procedure as mentioned in our Return policy.

Item not received

If the item’s tracking status says Delivered and you have not received the package. We request you to please contact the shipping carrier using the tracking details. The carrier will assist you hunt down your package. Once the package leaves our facility, we have no control over it. If you still need any further assistance, please email us at support@lexzington.com. Our support team will be happy to assist you.

Billing Terms and Conditions

Secure Sockets Layer (SSL Security) Lexzington.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Debit/Credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Is Lexzington PCI Compliant?

To ensure highest level of safety standard, we use Stripe as our payment gateway. All stores powered by Stripe are PCI compliant by default. Therefore, shop with complete peace of mind knowing that your payment info and data is completely safe.

Payment Terms and Conditions

We currently accept all payment methods eligible at Stripe.
All prices and figures are listed in U.S. dollars.
Additional charges may apply (please read shipping policy for more information).

Your Payment Information

Your Card details are not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your Card.

Privacy Policy

Lexzington.com does not like it when someone gives away our personal information! That’s why we do not rent, sell or share your personal information with anyone too.

Our Privacy Policy details how your personal information is collected and the way your personal information could be used.

Privacy Policy

At Lexzington, accessible from https://www.lexzington.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Lexzington, and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to Contact us through email at support@lexzington.com

Log Files


Lexzington follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons


Like any other website, Lexzington uses cookies. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users experience by customizing our web page content based on visitor browser type and/or other information.

Google Double Click DART Cookie


Google is one of the third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Privacy Policies


You may consult this list to find the Privacy Policy for each of the advertising partners of Lexzington. Our privacy policy was created with the help of the GDPR privacy policy.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web beacons that are used in their respective advertisements and links that appear on Lexzington, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Lexzington has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies


Lexzington’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browser’s respective websites. What Are Cookies?


Children’s Information


Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Lexzington does not knowingly collect any Personal Identifiable Information from children. If you think that your child provided this kind of information on our website, we strongly encourage you to contact immediately, and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy


This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share with Lexzington. This policy is not applicable to any information collected offline or via channels other than this website.


Consent


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Terms and Conditions

Website terms of use 

Thanks for stopping by. By using the Website, you agree that your use of the Lexzington website is subject to these Terms of Use. Please read them carefully. Lexzington reserve the rights and may from time to time amend these Terms of Use without prior notice.

Lexzington reserves the right to, at any time:

  • amend, update, change or remove any part of this Website
  • suspend or restrict your access to this Website if you are in material breach of these Terms of Use; and/or
  • stop or suspend the operation of this Website.

General Disclaimer

You acknowledge and agree that:

  • this Website and its contents are provided to you on an “as is” basis;
    • information on this Website may contain typographical errors, technical inaccuracies or other errors and may not be accurate, complete, or current; and
    • any answers provided to questions published on this Website are general opinions only and should not be taken as definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have.

Except to the extent required by law:

  • Lexzington makes no representations or warranties of any kind as to the operation or availability of this Website or the information, content or materials included on this Website, and all implied representations or warranties in relation to the operation or availability of this Website or the information, content or materials included on this Website are excluded; and
  • Lexzington is not liable for any loss suffered by you in connection with the unavailability of this Website and/or the use of this Website or any linked website, including any indirect, consequential or special damages and any loss of revenue, loss of profits, loss of goodwill, loss of business opportunity, loss of reputation, loss of goodwill, business interruption or loss of data or information. 

This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Copyright

All product names, trademarks and registered trademarks are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement. 

Lexzington is not an affiliate or partner of any of the brands listed on the website unless otherwise stated specifically, nor the Lexzington claims to own or be associated with any brands whatsoever unless otherwise stated specifically. Lexzington does not claim to own any item listed or made available to be sold on this website unless otherwise stated specifically. Products sold or listed on Lexzington are sole proprietorship of their respective owners unless otherwise stated specifically.

Lexzington is not liable for any infringement of copyright arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. If you believe that your rights in copyright are being violated by any materials posted on or transmitted through the site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending materials.

Trade Marks

Nothing contained in this Website shall be construed as granting any licence or right to use any trademark displayed on this Website.

Mode of Access

In order to use this Website, you will need internet access, devices and systems which are compatible with this Website. It is your responsibility to ensure that you meet the relevant requirements (which may change from time to time). Lexzington has no obligation to make this Website available on any particular device or system, whether or not such device or system can currently, or has in the past been able to, access this Website.

Third Party Websites

This Website may contain links to third party websites. Those links are provided for convenience only and may not remain current or be maintained. Lexzington is not responsible for the content or privacy practices associated with linked websites. It is your responsibility to read and understand the terms and conditions applicable to any such websites. Lexzington will not be liable to you, or any other person, for any loss, damage, cost, expense, liability or inconvenience incurred, paid or suffered as a result of your use of such websites.

Cookies

Cookies are small pieces of information that your web browser stores on your computer’s hard drive. Lexzington uses cookies to gather data in relation to this Website. You may disable cookies on your web browser, but if you do you may not be able to fully utilize all the features of this Website.

Viruses

You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or those of other parties. Except to the extent otherwise required by law, Lexzington will not be liable to you, or any other person, for any losses, liabilities, damages, costs, charges or inconvenience incurred, paid or suffered as a result of viruses, malicious computer code or other forms of interference, or damage to your computer system or those of any person which arise in connection with your use of this Website.

Material Submitted by You

Certain parts of this Website may allow you to submit materials (including links to third party content) which can be accessed and viewed by the public (User Generated Content). By using these features, you acknowledge and agree that:

  • you will only publish UGC that is your original content of which you are the sole author (and the sole owner of all intellectual property rights embodied in such content), or where the content is adapted from existing content, you have obtained all consents and licences from third parties necessary for the submission and display of your UGC on this Website and the grant of the licences by you to Lexzington under these Terms of Use;
  • the submission and display of your UGC on this Website, is not in breach of any third party’s rights or any applicable laws;
  • you waive all moral rights that you may have in your UGC;
  • none of your UGC is subject to any obligation of confidence on the part of Lexzington, its officers, directors, agents, related bodies corporate, employees and third party service providers;
  • Lexzington has no obligation to monitor UGC but may do so and may edit, amend or remove UGC in its absolute discretion without notice to you;
  • you will not post, link to or otherwise publish any UGC containing any form of advertising or promotion for goods and services or any spam or other form of unsolicited communication;
  • you will not post or transmit any UGC that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of this Website or any computer software or equipment;
  • your UGC shall not contain material that is false, inaccurate, misleading, deceptive, invasive of another person’s privacy, defamatory, libellous, hateful, racially biased or which a reader may reasonably find offensive, inappropriate, abusive or indecent or otherwise unlawful and will not promote pyramid schemes or chain letters;
  • you grant an irrevocable, perpetual, worldwide, non-exclusive, transferable, royalty-free and sub-licensable licence to Lexzington to use and display your UGC on this Website, modify, adapt, publish, create derivate works from, sell and distribute your UGC, without any compensation or obligation to you;
  • the use by Lexzington of your UGC in accordance with the licences granted by you to Lexzington under these Terms of Use will not breach any third party’s rights; and
  • Lexzington has no responsibility for your UGC and you agree to indemnify Lexzington (and its officers, directors, agents, related bodies corporate, employees and third party service providers) from and against any and all claims, losses, liabilities, damages, costs, charges and expenses that may be suffered or incurred by Lexzington (or its officers, directors, agents, related bodies corporate, employees and third party service providers) arising out of, or in connection with, your UGC (including any breach of these Terms of Use by you or your UGC).

To the extent that your UGC includes a rating or review of a product or service, by submitting your UGC, you further represent and warrant to Lexzington that:

  • you are a bona fide user of that product or service, and the rating or review reflects your honest opinions, findings, beliefs and experiences in relation to that product or service;
  • save to the extent disclosed in the rating or review, you have not received any monetary payment or other valuable consideration in connection with the rating or review; and
  • save to the extent disclosed in the rating or review, you do not have any financial interest in that product or service, or any affiliation with the manufacturer or provider of that product or service (or any competitor of the manufacturer or provider of that product or service) which could reasonably be expected to compromise the impartiality of the rating or review.

To the extent your UGC includes a question or query, you acknowledge that Lexzington may answer your question or query solely in its own discretion, but is not under any obligation to answer your question or query. Further, you acknowledge and agree that any answers provided to your question or query are general opinions only and should not be taken as being definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have.

By submitting your email address (or any other contact details) in connection with your UGC, you agree that Lexzington and its third-party service providers may use your email address (or other contact details) to contact you about your UGC and as otherwise set out in Lexzington’ Privacy Policy.

Notice and Takedown Procedure

If you find content on this website which you think infringes your intellectual property rights or is in breach of these Terms of Use, please contact us and please specify the following information:

  • your name;
  • your address;
  • your phone number;
  • your email address;
  • information to allow us to find the relevant content on this Website;
  • a description of the item or items that you believe is in breach of your intellectual property rights or these Terms of Use, and the reasons for this; and
  • where applicable, details of the owner of the content (and if you are not the owner, the capacity in which you are acting on their behalf).

Severability

If any provision of these Terms of Use is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable from the other provisions of these Terms of Use and shall not affect the validity and enforceability of any other provision of these Terms of Use.

Applicable Law

These Terms of use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the relevant laws.